When Things Go Wrong:Risk Management & Problem Solving

When Things Go Wrong: Risk Management & Problem Solving — Lesson Description Freight brokerage is not about perfection. It’s about how you handle problems when they happen. When Things Go Wrong: Risk Management & Problem Solving is a practical, real-world lesson designed to teach you how professional freight brokers manage disruptions, disputes, delays, claims, and service failures without destroying relationships, cash flow, or their reputation. In today’s freight market, things will go wrong — loads get delayed, trucks break down, weather disrupts transit, appointments get missed, cargo gets damaged, customers get angry, and carriers don’t always perform as expected. The difference between amateur brokers and elite operators is not whether problems happen — it’s how fast, how professionally, and how strategically they respond. This lesson shows you how to identify operational risk, prevent common failures, communicate under pressure, resolve disputes, manage cargo claims, protect your bond, and preserve long-term customer and carrier relationships when things go sideways. You’ll also learn how to build internal systems, documentation standards, and escalation protocols that reduce liability, minimize financial loss, and turn service failures into trust-building moments. What You’ll Learn: -How to prevent common brokerage failures -How to handle delays, breakdowns, and missed appointments -How to manage customer complaints professionally -How to resolve disp-utes with carriers -How to document issues to protect yourself legally -How to handle cargo claims and insurance processes -How to protect your bond and authority -How to communicate bad news without losing trust -How to build escalation and recovery protocols -How to turn problems into relationship wins Who This Lesson Is For: New freight brokers Brokerage owners Dispatchers moving into brokerage Trucking company owners expanding into brokerage Logistics professionals